Support Specialist

The role

The Support Specialist will support NHS staff by responding to problems, questions, and ideas. You will help onboard new customers, manage user accounts, and provide customer insights to improve products.

What you will do

• Speaking to NHS staff, responding to problems, questions and ideas, quickly.
• Helping new customers get onboarded.
• Writing best-in-class content to support many practices.
• Manage users' accounts including billing, user management, features, and GP land.
• Using modern tools such as Intercom, Notion, Slack, and Typeform.
• Bring customer insights and feedback back to the team.
• Think and implement ideas to help this area scale nationwide.

Required qualifications

• Able to communicate very well, in a style that is fun, clear, honest, concise and engaging.
• Organised, with the ability to juggle multiple things at a time.
• Analytical, with the ability to crunch data and use a spreadsheet well.
• Can take projects from just an idea, to fully complete.
• A insatiable desire to help others.
• A true attention to detail.

Nice to have

• Have worked in the NHS.
• Have worked in a fast paced startup.

Benefits

• Paid volunteer days (2 days per year).
• Team social days every 8 weeks (6 working days a year).
• Learning budget of £250 annually.
• Homemade breakfast and lunch in the office.
• Team takeaways every Monday night.
• Health and fitness budget of £60 per month.
• 7 days of paid leave for meditation.
• Choice of operating systems and tools (MacBook Air for Growth & Ops).
• Generous sick leave policy including mental health leave.
• Annual team holiday.
• Parental leave and childcare contribution of up to £9,000.
• Fertility leave (5 days per year).

About the company

Healthtech-1 is building the front door of UK healthcare to make NHS appointments transparent and instantly bookable. They operate from within a working GP practice in East London.