Customer Success Engineer

The role

You will own the technical relationship with customers from first integration to production. You will debug API calls, architect integrations, and translate customer needs into product direction.

What you will do

• Own the post-sales technical relationship for API, agent, and inference customers.
• Serve as the dedicated technical resource and advocate for developers and enterprise teams.
• Debug API calls and review integration code.
• Architect and troubleshoot production deployments.
• Become a technical expert on Hedra's platform.
• Translate customer pain points into product proposals.
• Partner with Account Executives to drive adoption and expansion.
• Build and maintain runbooks, reference integrations, and docs.

Required qualifications

• 4+ years in a customer-facing technical role, customer success, forward-deployed engineering, solutions engineering, technical support engineering, or software engineering with direct customer exposur
• Hands-on technical ability to write Python, read and debug API integrations, and produce sample code.
• Experience with APIs, SDKs, and developer-facing products.
• Track record of getting customers to production and keeping them successful.
• Excellent communication skills.
• Demonstrated curiosity about generative AI, world models, and inference and infrastructure.
• BS or BA in computer science, a related technical field, or equivalent hands-on experience.

Nice to have

• Startup experience

Benefits

• Competitive compensation and equity
• Healthcare (Silver PPO Medical, Vision, Dental)
• 401K
• Lunch and snacks at the office

About the company

Hedra is a research and infrastructure lab advancing post-training and inference for multimodal and physical AI. The team works fully in person in San Francisco.