Senior Implementation Engineer

London, Remote. Posted 5 days ago

The role

The Software Implementation Engineer is a hands-on technical delivery role focused on complex NHS deployments. You will configure SSO, provision tenants, deliver EHR integrations, and set up agentic workflows to ensure successful account launches.

What you will do

Own the technical setup of new enterprise accounts including tenant and workspace configuration
Configure SSO with customer IT teams using SAML/OIDC against Okta, Microsoft Entra and NHS identity infrastructure
Drive network and device readiness including whitelisting, VDI, and mobile device management
Execute technical go-live activities and support customer UAT
Translate SOW and technical designs into implementation requirements
Set up agentic workflows, agents, and custom builds for clinical and operational workflows
Configure products, identity, integrations, agents, APIs, exports and data flows
Provide first-line diagnosis for technical issues during implementation and hypercare
Provide technical input for DPIAs, security questionnaires and IT-assurance requests
Work within NHS governance gates including clinical safety sign-off and IG approval

Required qualifications

Technically credible in front of a CIO

Benefits

Equity from day one
Comprehensive private medical and dental cover through Bupa
24/7 mental health, coaching and wellbeing support through Sonder
£100/month Healthy Heidi’s stipend
26 weeks paid parental leave for primary carers
18 weeks paid parental leave for secondary carers
£7,000 one-off fertility support payment
£700 per year for learning and development
£500 one-off home office budget
Recharge days after major milestones and busy periods
Work from anywhere for up to 4 weeks per year
10 days per year clinical leave for eligible clinical roles

About the company

Heidi is building clinical AI products to support healthcare capacity and strengthen human connection. The company supports over 2.5 million patient sessions a week across 190+ countries.