Clinical Solutions Consultant

The role

You will be the technical counterpart to the Applied AI Managers, turning customer needs into agentic solutions for Heidi's platform. You will own deployments from first rollout to a self-sufficient customer, building workflows, debugging production issues and running safety audits.

What you will do

• Design and build custom workflows with clinical and operational stakeholders.
• Be the escalation point for complex agentic issues and coordinate with engineering.
• Lead demos, technical discussions and solution architecture for clinical AI workflows.
• Define success for each deployed workflow and build the evaluations that prove it.
• Visit the clinics and hospitals Heidi works with.
• Own margin trade-offs on when to build, customise or roll out existing knowledge flows.
• Run safety audits and recommend ongoing eval refinements.

Required qualifications

• 3+ years in an implementation engineering or customer-facing technical role.
• Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook.
• Sharp communicator who can explain a complex integration failure to a CTO and a head nurse.

Nice to have

• Experience working embedded with enterprise customers or health systems.

Benefits

• Equity: significant shares in the company.
• Healthcare, dental and vision benefit options.
• 401k with 3% match.
• $100/month Healthy Heidi's budget.
• $700/year learning and development budget.
• $500 home office setup budget.
• Recharge Days after major pushes.

About the company

Heidi builds an AI Care Partner that works alongside clinicians. The company reports supporting 73 million patient visits in 116 countries and is growing across the US, UK, Canada and Europe.