Clinical Associate

The role

You will support clinician adoption by embedding Heidi into daily clinical practice. You will handle onboarding, training, and translating clinical workflows into product usage.

What you will do

• Support onboarding of Heidi across new and existing customers
• Contribute to rollout planning through discovery sessions and workflow clarification
• Deliver live and asynchronous training sessions for clinicians and staff
• Provide hands-on support during go-lives
• Translate real-world clinical workflows into best-practice guidance
• Act as a clinical voice for users
• Support the template discovery process and document requirements
• Triage template-related questions
• Make small template adjustments to unblock onboarding
• Capture and synthesise clinician feedback to improve materials

Required qualifications

• Early-career or recently practicing clinical professionals (medical, nursing, allied health, mental health)
• Strong interest in healthtech, AI, and improving clinical workflows
• Clear, confident communicator
• Organised and reliable
• Comfortable learning new tools and working in a fast-moving, ambiguous environment
• Proactive, curious, and motivated

Nice to have

• Experience with AI tools, CRMs or customer support platforms

Benefits

• Equity from day one
• Personal development budget
• Dedicated wellness days
• Subsidised gym membership
• Birthday off

About the company

Heidi is building the future of healthcare by providing an AI Care Partner for clinicians. The company supports 2.8 million patient sessions a week across 190+ countries.