Head of GTM Operations

The role

You will own the GTM platform, commercial ontology, and operational metrics. You will build the GTM function from the ground up to support global scaling across the US, Canada, UK, Australia, Europe, and Asia.

What you will do

• Define and own the global customer data model
• Govern field creation through a request-and-review process
• Own HubSpot administration across CRM, Marketing Hub, and Sales Hub
• Own Segment, Braze, and GTM-facing dbt models and pipelines
• Build and maintain integrations with product usage, finance, and partner platforms
• Lead build-vs-buy decisions and vendor management for the GTM Ops stack
• Define and maintain canonical funnel stages and entry/exit criteria
• Set and enforce pipeline hygiene standards through automation
• Own the sales velocity model and underlying metrics
• Run a structured win/loss program

Required qualifications

• Experience owning GTM Ops, RevOps or revenue systems at a globally distributed company with multi-product growth
• Has scaled a GTM ops function at a SaaS company between $50M and $200M ARR
• Hands-on fluency with HubSpot (or Salesforce), Segment, Braze, SQL, dbt, and warehouse pipelines
• Track record of hiring and developing GTM Ops talent

Nice to have

• Passion for AI, shown through hands-on building, prototyping, or side projects

Benefits

• Healthcare, dental and vision benefits
• 401k with 3% company match
• $700 annual learning and development budget
• $100/month health and wellness allowance
• $500 home office budget
• 26 weeks paid primary parental leave
• 18 weeks paid secondary parental leave
• Fertility support up to $7,000
• Four weeks of work from anywhere per year
• Serious equity

About the company

Heidi is building the future of healthcare by providing clinicians with an AI Care Partner. The company has grown annual recurring revenue from $1 million to $50 million in two years.