Senior Product Manager

The role

This role owns product direction and delivery for clinical operations, internal tools, and partner integrations. You will work with Engineering, Design, Clinical, Operations, Growth, and Data to improve workflows and serve families.

What you will do

• Own product direction and delivery for clinical operations, internal tools, and partner integrations
• Spend time with clinicians, care teams, members, and operations staff to understand problems
• Set priorities and a clear roadmap based on member needs, clinical quality, business value, effort, and risk
• Evaluate build versus buy options, vendors, and integrations
• Improve workflows and tools to help teams serve more families
• Find practical uses for AI, automation, and data
• Work with cross-functional teams to deliver products and drive adoption
• Communicate decisions and risks clearly
• Define and own measures such as clinician capacity, cost to serve, conversion, engagement, reliability, or member experience
• Use research, analytics, and feedback to learn and change course

Required qualifications

• 5+ years of product management experience
• Track record of owning a product area and its outcomes from problem definition through launch, adoption, and measurement
• Hands-on experience with internal tools, operational workflows, or partner and vendor integrations
• Strong product discovery skills
• Ability to connect product decisions to business outcomes
• Comfort working with data, product analytics, and experimentation
• Practical experience using AI or automation to improve a product or workflow
• Clear communication and good follow-through
• Comfort working in a growing company where priorities can change

Nice to have

• preferably in healthcare or health technology
• SQL experience is a plus
• experience across both internal tools and third-party integrations is preferred

Benefits

• Medical, Dental, and Vision insurance
• Long-Term Disability
• Life Insurance
• Flexible Spending Account
• 401(k)
• 12 Company Holidays
• Floating Holidays
• Paid Time Off
• Holiday Shutdown between Christmas and New Year's
• Parental Leave
• Health and Wellness Stipend
• Home Office Reimbursement

About the company

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline is based in Palo Alto.