AI Agent Product Manager, Agent Deployment

The role

You will design and build AI-powered voice, SMS, and chat agents for healthcare workflows. This hands-on role involves creating prompts, conversation flows, and agent configurations to ensure reliable performance.

What you will do

• Own agent architecture and configuration including prompts, intents, and conversation flows
• Lead technical discovery to translate customer business processes into agent behavior
• Build agents that handle healthcare complexity like scheduling logic and EHR data
• Partner with Engineering on integrations and end-to-end testing
• Assess technical feasibility and implementation tradeoffs
• Author evaluations, tags, and simulation scenarios to test agent behavior
• Build and run simulation suites and review results
• Peer-review other builders' agents and provide technical approvals
• Diagnose issues during soft launch and after go-live
• Author the QA Agent Playbook and advise on architectural changes

Required qualifications

• 1+ years experience in conversational design, voice user experience, or a closely related field
• Hands-on experience building AI agents or conversational systems from scratch
• Experience working closely with voice AI agents, including designing, testing, and refining behavior
• Strong understanding of conversation structure, turn-taking, intent recognition, ambiguity, clarification, and recovery
• Hands-on prompt engineering skills
• Ability to review calls and transcripts to identify patterns in conversational failures
• Technical fluency with agent-building platforms, tool calls, APIs, and integrations
• Strong ownership and ability to work across customer-facing and engineering teams

Nice to have

• Background in linguistics, computational linguistics, discourse analysis, human-computer interaction, or a related discipline
• Experience shipping voice AI agents into production and improving them using real call data
• Familiarity with speech recognition and text-to-speech systems
• Experience building evaluations and simulations for conversational quality and task completion
• Background in healthcare or other environments with complex, sensitive customer interactions
• A portfolio of voice or conversational experiences you've built

About the company

Hello Patient is transforming healthcare communication through advanced conversational AI. The company builds an AI platform that proactively engages patients through calls and texts to resolve complex interactions.