Head of Product, Growth + Monetization

United States, Remote. Posted a month ago

The role

You will own the growth roadmap, including the core funnel from signup to paid conversion and in-app expansion. You will run growth experimentation, evolve the monetization strategy, and build growth infrastructure. You will also lead as a player/coach, managing a team of PMs as the group grows.

What you will do

Own the growth roadmap, vision, and execution
Sharpen the core funnel including signup, onboarding, and trial-to-paid conversion
Run growth experimentation for new business and expansion
Evolve the overarching pricing and packaging framework
Build growth infrastructure, models, and playbooks for other teams
Lead as a player/coach, managing a team of PMs
Partner with go-to-market, sales, and customer success teams

Required qualifications

5+ years leading growth in B2B SaaS with a free-trial or freemium motion
Concrete story of moving a product line's revenue or adoption
Hands-on with experimentation
Ability to design an outcome-based pricing framework
Technically fluent enough to hold an architecture conversation
Direct experience managing people
Excellent writer
Fluent with AI tools for research synthesis, strategy testing, and rapid prototyping
Must be US-based

Nice to have

Understand how AI and agentic product features actually fail

Benefits

Competitive salary and an internal, transparent salary formula
Flexible time off
12 weeks of fully paid parental leave
Home office stipend
Co-working stipend up to $300 a month
Yearly professional development stipend of $1,800
Top tier health insurance for US and Canada residents

Before you apply

Role is open to US-based applicants only
We do not sponsor visas
Teammates must already be authorized to work from their home country
Do not utilize AI assistants live on interviews

About the company

Help Scout started in 2011 to provide support software that treats customers like people. It is a fully remote team of 120+ teammates used by more than 10,000 companies.