Director of Product Design

The role

You will lead the product design team as a player/coach. You will manage experienced designers, own the design system, and define the company's point of view on AI experiences.

What you will do

• Lead the product design team as a player/coach
• Manage and develop a small team of experienced product designers
• Own design principles, standards, guardrails, and decision records
• Be accountable for the Help Scout Design System (HSDS)
• Own how AI shows up in the product
• Evolve the design operating model and workflows
• Shape product direction alongside Product and Engineering
• Decide design capacity and match designers to workstreams
• Partner with the Brand Design team for design cohesion

Required qualifications

• 10+ years in product design
• 3+ years managing designers
• Experience being accountable for the experience of a product and the people creating it
• Exceptional product and design judgment
• Experience making complex B2B software feel simple and intuitive
• Experience building or evolving a design system
• Strong point of view on AI and the future of product design
• Experience managing principal or staff-level designers
• Technically fluent to earn the trust of engineers
• Skilled at using data and customer research to inform decisions
• Exceptional communicator and remote leader

Benefits

• Competitive salary
• Internal, transparent salary formula based on market data
• Flexible time off
• 12 weeks of fully paid parental leave
• Home office stipend
• Co-working stipend up to $300 a month
• Yearly professional development stipend of $1,800
• Top tier health insurance for US or Canada residents

Before you apply

• Role is open to US-based applicants only
• We do not sponsor visas
• Teammates must already be authorized to work from their home country
• Do not utilize AI assistants live on interviews

About the company

Help Scout started in 2011 to provide support software that treats customers like people. It is a fully remote team of 120+ teammates.