Head of Product, Conversations

The role

You will own the Conversations product group end to end, including vision, roadmap, monetization, and results for the Inbox and Copilot product lines. This is a player/coach role where you will drive strategic product work and manage a team of PMs.

What you will do

• Set the vision and strategy for the Conversations group
• Drive the Inbox roadmap hands-on
• Drive the Copilot roadmap hands-on
• Own how your products are monetized
• Partner deeply with the Autonomy group
• Spend real time with customers
• Partner with GTM and CS
• Build and manage the Conversations PM team

Required qualifications

• Owned a core product at scale
• Fluent in the commercial side of product and user experience
• Shipped AI-powered products
• Collaborate well across ownership lines
• Think in outcomes
• Strong monetization instincts
• Managed product managers before
• Data self-sufficient
• Technically fluent enough to build trust with engineers
• Fluent with AI tools
• Excellent writer
• Worked in B2B SaaS

Benefits

• Competitive salary and an internal, transparent salary formula based on market data
• Flexible time off
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
• A home office stipend
• A co-working stipend up to $300 a month
• A yearly professional development stipend of $1,800
• Top tier health insurance for you and your dependents if in the U.S. or Canada

Before you apply

• Open to US-based applicants only
• Do not utilize AI assistants live on interviews
• We do not sponsor visas
• Teammates must already be authorized to work from their home country

About the company

Help Scout started in 2011 to provide support software that treats customers like people. It is a fully remote team of 120+ teammates all over the world.