Senior Technical Account Manager

The role

You will work with the Sales team to turn customer needs into solutions built on the Heron Link platform. You will help shape product concepts, design solutions for customer sites, and create proposals.

What you will do

• Partner with Sales to qualify opportunities and define product concepts
• Act as the technical lead with customers on calls, site visits and design reviews
• Develop site-specific designs covering system sizing, storage configuration, single-lines and layouts
• Pull together technical proposals, pricing inputs and responses to RFPs and RFIs
• Bring customer feedback to engineering and product
• Build the tools, templates and processes the Sales Engineering team will scale on

Required qualifications

• Degree in engineering or a technical field
• 1-3 years of hands-on work with energy products (EVs, ESS, power electronics or utility) in design, test, support, sales engineering or manufacturing
• Working knowledge of AC power systems, including voltage levels, transformers and grid interconnection basics
• Ability to explain technical tradeoffs clearly to both customers and engineers
• Strong modeling and analysis skills, coding language and/or Excel
• Comfort owning ambiguous problems in a fast-moving startup

Nice to have

• EE, power systems or power electronics preferred
• ME or CS considered
• Experience with MV equipment, BESS, or utility-scale solar or storage projects
• Prior customer-facing technical role such as Technical Account Management, sales engineering, applications engineering or field support
• Familiarity with interconnection processes, utility requirements, or standards like IEEE 1547 and IEEE 2800
• Experience building proposals, system designs or single-line diagrams
• Experience at a utility or with distribution system modeling

Benefits

• Competitive compensation (salary and equity)
• Benefits

About the company

Heron Power is a startup company building cutting-edge power electronics for the 21st-century grid. They aim to debottleneck the growth of electricity generation and consumption with scalable, innovative, and less costly hardware solutions.