Sr Operations Coordinator (Day)

The role

You will manage the day-to-day operations of an assigned driver team. You will serve as the primary point of contact for driver inquiries and support to ensure high delivery performance.

What you will do

• Manage the day-to-day operations of an assigned driver team.
• Champion initiatives that foster a positive driver experience and promote retention.
• Oversee all aspects of assigned driver team.
• Serve as the primary point of contact for driver inquiries and support.
• Ensure driver compliance with HIVED's requirements and expectations.
• Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.
• Achieve daily business Key Performance Indicators (KPIs).
• Provide comprehensive driver support including scheduling, process implementation, and addressing on-the-road queries.

Required qualifications

• Strong verbal and written communication skills.
• Demonstrated stakeholder management abilities.
• 1-3 years of related working experience.
• Hands-on approach to managing and developing team members.
• Ability to thrive in a fast-paced, high-pressure environment.
• Capable of rapid decision-making and efficient problem resolution.
• Ability to leverage available resources effectively and efficiently.
• Experience leveraging data for effective decision-making.
• Exceptional resilience and professionalism when confronted with difficult situations.
• Valid UK driving license required.

Nice to have

• logistics/last-mile preference

Benefits

• Competitive market-related salary.
• Opportunity to work overtime when required.
• 25 days of holiday allowance plus public holidays (or 20 days paid holiday plus public holidays if on 4 days on, 3 days off shift pattern).
• 1 Birthday Day Off.
• 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Team lunch provided once a week.
• Quarterly team socials.
• Annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• MacBook Air or Windows Laptop.
• Cycle to work scheme.

About the company

HIVED is a climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet. Based in London, it is a tech company focused on delivering the best possible delivery experience for end-customers and retail partners.