Network Ops Coordinator

East London Depot. Posted 3 months ago

The role

You will track parcel movements across the middle mile network. You will handle daily routing, carriers, and exceptions to ensure operations run on schedule.

What you will do

Execute daily middle-mile transportation tasks including routing, tracking, carrier coordination, and exception handling
Ensure all parcels are collected, documented, and handed over correctly
Escalate operational issues promptly to Supervisors
Act as first point of call for on the road issues for collection drivers
Work with third party warehouse partners to ensure clear bidirectional information flows
Maintain accurate system updates and data integrity
Support peak periods by working extended hours or different shifts
Adhere to safety, compliance, and carrier performance standards

Required qualifications

Excellent written and spoken English
Good attention to detail
Ability to follow processes and escalate risks
Reliable team player
Basic proficiency in Google Sheets/Excel and operational systems

Nice to have

Minimum 1 year experience in logistics, transport, or warehousing

Benefits

Competitive market-related salary
Opportunity to work overtime
10% night allowance for night roles
25 days of holiday allowance plus public holidays (20 days for 4 on, 3 off pattern plus public holidays)
1 Birthday Day Off
2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental, vision and mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials
Annual sports day (HIVED Olympics)

About the company

HIVED is a London-based climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet.