Operations Manager (Night)

London. Posted 3 months ago

The role

The Night Operations Manager oversees under-the-roof activity during the night. This includes inbound processing, scanning, sorting accuracy, and pre set-off readiness.

What you will do

Lead shift during rotation managing Shift Managers and Coordinators
Receive and deliver handovers between Day team and Day Manager & GM
Oversee night-shift staffing to ensure parcels are processed, sorted, and tracked
Resolve exceptions or escalations
Set up the warehouse floor for morning handoff
Lead, inspire, develop and performance manage the team
Drive continuous improvement initiatives
Develop standards and operating procedures
Maintain safety, standards, and productivity discipline

Required qualifications

4-6 years experience leading fast-paced Nightshifts / last-mile operations
Strong understanding of processing SLAs, routing cut-offs
Hands-on shift leadership with ability to manage 30–100+ staff via supervisors
Ability to lead and coach team
High urgency
Strong communication
Strong escalation habits
Comfortable solving real-time operational pressure during peak windows
Able to work constructively cross-functionally

Benefits

Opportunity to work overtime
10% night allowance
25 days of holiday allowance plus public holidays (20 days for 4 on 3 off pattern plus public holidays)
1 Birthday Day Off
2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental, vision & mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials
Annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right

About the company

HIVED is a climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet. Based in London, it is a tech company focused on delivering the best possible delivery experience for end-customers and retail partners.