Network Ops Coordinator (Night)

London. Posted 2 months ago

The role

You will execute middle-mile transportation tasks including routing, tracking, and carrier coordination. You will manage parcel flow, handle exceptions, and support collection drivers to ensure seamless delivery.

What you will do

Execute daily middle-mile transportation tasks including routing, tracking, carrier coordination, and exception handling
Ensure all parcels are collected, documented, and handed over correctly
Escalate operational issues promptly to Supervisors
Act as first point of call for on the road issues for collection drivers
Work with third party warehouse partners to ensure bidirectional information flows
Maintain accurate system updates and data integrity
Support peak periods by working extended hours or different shifts
Adhere to safety, compliance, and carrier performance standards

Required qualifications

Excellent written and spoken English
Good attention to detail
Ability to follow processes and escalate risks
Basic proficiency in Google Sheets/Excel and operational systems

Nice to have

Minimum 1 year experience in logistics, transport, or warehousing

Benefits

Dynamic working environment
Progression opportunities based on success
25 days of holiday allowance plus public holidays
18 days paid holiday plus public holidays for 4 days on - 4 days off shift pattern
20 days paid holiday plus public holidays for 4 days on - 3 days off shift pattern
1 Birthday Day Off
2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental, vision and mental health therapy
Bi-annual performance reviews and tailored development plans
Annual compensation review
Team lunch provided once a week
Quarterly team socials and annual sports day

About the company

HIVED is a climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet. Based in London, it is a tech company focused on delivering a high-quality experience for retail partners and end-customers.