Sr Operations Manager (Day)

London. Posted a month ago

The role

The Day Ops Manager is accountable for site performance during their shift, covering both under-the-roof and on-the-road operations. You will lead a team of Coordinators and Shift Managers to manage driver capacity, labour planning, and depot activities.

What you will do

Lead shift during rotation managing Shift Managers, Coordinators, and Fleet Specialist
Receive handover from Night Manager and deliver handover to mid-Shift Manager
Support the GM and deliver strong handovers
Lead, inspire, develop and performance manage the team
Manage DSP capacity, account management relationships, and performance
Manage HIVED Partner Driver capacity and pool management
Manage HIVED Partner Driver service levels
Ensure legal compliance for hours on road, breaks, and safety checks
Perform labour planning for week-ahead and night
Manage day activities such as sortation and preparation for sortation

Required qualifications

4-8 years experience leading fast-paced OTR / dispatch / last-mile operations
Strong command of driver operations, route execution, and dispatch accuracy
Hands-on shift leadership with ability to manage 30–100+ staff via supervisors
Ability to lead and coach team
High urgency, strong communication, strong escalation habits
Comfortable solving real-time operational pressure during peak windows
Excellent cross-functional stakeholder management skills

Benefits

Competitive market-related salary
Opportunity to work overtime
25 days of holiday allowance plus public holidays (or 20 days plus public holidays for 4 on, 3 off pattern)
1 Birthday Day Off
2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental, vision and mental health therapy
Team lunch provided once a week
Quarterly team socials
Annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right
MacBook Air or Windows Laptop
Cycle to work scheme

About the company

HIVED is a London-based climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet. The company is a B Corporation certified tech company trusted by international brands.