Operations Coordinator (Day)

London. Posted 2 months ago

The role

You will serve as the primary point of contact for a driver team to ensure high delivery performance and quality. You will manage day-to-day operations, driver compliance, and driver support through scheduling and process implementation.

What you will do

Manage the day-to-day operations of an assigned driver team.
Champion initiatives that foster a positive driver experience and promote retention.
Oversee all aspects of assigned driver team.
Serve as the primary point of contact for driver inquiries and support.
Ensure driver compliance with HIVED's requirements and expectations.
Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.
Achieve daily business Key Performance Indicators (KPIs).
Provide comprehensive driver support including scheduling and process implementation.
Address on-the-road queries.

Required qualifications

1-3 years of related working experience
Hands-on approach to managing and developing team members
Ability to thrive in a fast-paced, high-pressure environment
Capable of rapid decision-making and efficient problem resolution
Ability to leverage available resources effectively and efficiently
Experience leveraging data for effective decision-making
Exceptional resilience and professionalism when confronted with difficult situations
Valid UK driving license

Nice to have

logistics/last-mile preference

Benefits

Competitive market-related salary
Opportunity to work overtime
25 days of holiday allowance plus public holidays (or 20 days plus public holidays for 4 on, 3 off shift pattern)
1 Birthday Day Off
2 Tenure-Based Additional Days Off
Subsidised Private Medical Insurance including dental, vision & mental health therapy
Team lunch provided once a week
Quarterly team socials
Annual sports day (HIVED Olympics)
Enhanced maternity/paternity/adoption policy as day 1 right
MacBook Air or Windows Laptop
Cycle to work scheme

About the company

HIVED is a London-based climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet.