Operations Manager

The role

The Day Ops Manager is accountable for site performance during their shift, covering both under-the-roof and on-the-road operations. You will lead a team of Coordinators and manage driver set-off, labour planning, and depot activities.

What you will do

• Lead shift during rotation managing Shift Managers, Coordinators, and Fleet Specialist
• Receive handover from Night Manager and deliver handover to mid-Shift Manager
• Support the GM with strong handovers
• Lead, inspire, develop, and performance manage the team
• Manage DSP capacity, account management relationships, and performance
• Manage HIVED Partner Driver capacity, pool, and service levels
• Ensure legal compliance for hours on road, breaks, and safety checks
• Perform labour planning for week-ahead and night
• Manage day activities such as sortation and preparation for sortation
• Drive continuous improvement initiatives and develop operating procedures

Required qualifications

• 4-8 years experience leading fast-paced OTR / dispatch / last-mile operations
• Strong command of driver operations, route execution, and dispatch accuracy
• Hands-on shift leadership with ability to manage 30–100+ staff via supervisors
• Ability to lead and coach team
• High urgency
• Strong communication
• Strong escalation habits
• Ability to solve real-time operational pressure during peak windows
• Excellent cross-functional stakeholder management skills

Benefits

• Competitive market-related salary
• Opportunity to work overtime
• 25 days of holiday allowance plus public holidays
• 20 days paid holiday plus public holidays if on 4 days on, 3 days off shift pattern
• 1 Birthday Day Off
• 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision and mental health therapy
• Team lunch provided once a week
• Quarterly team socials
• Annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• MacBook Air or Windows Laptop

About the company

HIVED is a climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet. Based in London, the company is a tech-focused business serving international brands.