Operations Manager

The role

The Ops Manager is accountable for site performance during their shift at a middle mile hub. You will lead a team of handlers to ensure arrivals are unloaded, sorted, and cross docked according to the plan.

What you will do

• Lead shift during rotation to deliver under the roof performance
• Be the Site Lead’s primary support and deliver strong handovers
• Lead, inspire, develop and performance manage the team
• Labour planning for week-ahead and night
• Manage day activities such as sortation and preparation for sortation
• Succession planning for week ahead and peaks
• Drive continuous improvement initiatives
• Develop standards and operating procedures
• Ensure drivers are dispatched on time and vehicles are loaded with correct volume
• Manage safety, quality, and cost

Required qualifications

• 4-8 years’ experience leading fast-paced dispatch / middle-mile operations
• Strong command of driver operations, route execution, and dispatch accuracy
• Hands-on shift leadership with ability to manage 10-20+ staff
• Ability to lead and coach team
• High urgency, strong communication, strong escalation habits
• Comfortable solving real-time operational pressure during peak windows
• Excellent cross-functional stakeholder management skills

Benefits

• Competitive market-related salary
• Opportunity to work overtime
• 25 days of holiday allowance plus public holidays (20 days for 4 on, 3 off pattern plus public holidays)
• 1 Birthday Day Off
• 2 Tenure-Based Additional Days Off
• Subsidised Private Medical Insurance including dental, vision and mental health therapy
• Team lunch provided once a week
• Quarterly team socials
• Annual sports day (HIVED Olympics)
• Enhanced maternity/paternity/adoption policy as day 1 right
• MacBook Air or Windows Laptop
• Cycle to work scheme

About the company

HIVED is a climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet. Based in London, it is a tech company focused on delivering the best possible delivery experience for end-customers and retail partners.