Operations Shift Manager (Day)

London. Posted 3 months ago

The role

The Day Shift Manager owns morning depot execution to ensure the site is ready for dispatch and processes meet SLAs. This is a hands-on, floor-led role focused on quality, cost, and safety.

What you will do

Lead morning depot execution to ensure site readiness for dispatch.
Validate Night Shift handover and close gaps immediately.
Coordinate handlers in activities, monitoring productivity and coaching quality.
Train new handlers in required tasks and ensure they have correct equipment.
Lead daytime arrivals management and sortation activities.
Check and prepare night shift capacity based on forecast updates.
Ensure truck arrival updates are reflected in shift bookings for night shift.
Inform Ops Manager on potential capacity risk for the night.
Ensure area readiness for yard, staging, belts, locations, and devices.
Handle exceptions such as left-behinds, missorts, damages, and perishables.

Required qualifications

2-4 years experience operating in fast-paced depot, warehouse, or other operational roles.
Strong attention to detail and execution discipline.
Some shift leadership and people management experience.
High urgency, strong communication, strong escalation habits.
Comfortable solving real-time operational pressure during peak windows.
Able to communicate effectively, build relationships and work cross-functionally.
Safety-first mindset.

Benefits

Competitive market-related salary.
Opportunity to work overtime.
25 days of holiday allowance plus public holidays (20 days for 4 on, 3 off pattern plus public holidays).
1 Birthday Day Off.
2 Tenure-Based Additional Days Off.
Subsidised Private Medical Insurance including dental, vision and mental health therapy.
Team lunch provided once a week.
Quarterly team socials.
Annual sports day (HIVED Olympics).
Enhanced maternity/paternity/adoption policy as day 1 right.
MacBook Air or Windows Laptop.
Cycle to work scheme.

About the company

HIVED is a London-based climate and logistics start-up building a sustainable parcel delivery network powered by a 100% electric fleet.