Account Management Associate

The role

You will nurture and strengthen relationships with existing accounts to develop Hive's health plan experience for SMEs. You will work with other functions to deliver user experience improvements and introduce new strategies and processes.

What you will do

• Manage and grow relationships with existing accounts
• Facilitate onboarding sessions
• Conduct regular check-ins and business reports
• Attend to day-to-day concerns
• Lead discussions and negotiations of contract renewals
• Organize marketing initiatives such as webinars and newsletters
• Solicit feedback from accounts to incorporate into product development and business strategy
• Develop deep understanding of Hive's product, health plans, and market processes
• Support and coordinate with other functions to deliver user experience

Required qualifications

• At least 1 year of relevant experience in account management, business development, or related fields
• Ability to effectively use data in building business reports and performing business analysis
• Creative, detail-oriented, proactive in problem solving and identifying opportunities
• Curious, results-driven, ownership mentality with growth mindset
• Excellent verbal and written communications
• Collaborative team player with the ability to adapt quickly in a fast-paced environment
• Passion for innovation in healthcare

Benefits

• Comprehensive healthcare coverage for you and your dependent
• Paid time off from the start
• Mentorship
• Career development
• Learning opportunities

About the company

Hive Health provides health plans for small-medium businesses in the Philippines through an all-in-one platform. The startup was founded at Harvard and Stanford and is backed by investors such as Y Combinator.