Strategic Customer Success Manager - French Speaker

The role

You will own and grow a portfolio of strategic European operator accounts. You will guide complex programs, deliver measurable value, and manage executive relationships to drive growth.

What you will do

• Own a portfolio of strategic European operator accounts
• Build and deliver multi-year strategic initiatives aligned to customer goals and Hiya's roadmap
• Deepen engagement, adoption and value
• Oversee day-to-day delivery and guide complex programs through to production
• Identify and develop expansion opportunities
• Build senior relationships and run QBRs
• Act as the central point of coordination across Sales, Product, Engineering and Support
• Manage risks, escalations and performance

Required qualifications

• 5+ years in Customer Success, Strategic Accounts or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (7-figure / multi-million ARR)
• Proven track record across the full post-sales lifecycle: adoption, delivery, renewals and growth
• Solid program management skills and experience coordinating complex, cross-functional initiatives
• Comfort working in technical environments (APIs, integrations, pilots/POCs)
• Excellent stakeholder management skills, including building relationships at executive level
• A proactive, evidence-based approach and comfort navigating ambiguity
• Fluency in French and English, written and spoken

Nice to have

• Experience in telecommunications or highly regulated enterprise environments

About the company

Hiya helps businesses create trusted calling experiences. Their products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.