Director of Brand and Communications

The role

The Director of Brand and Communications will own the global brand identity and narrative for Hiya. You will lead creative and events teams, manage PR agencies, and build the organic social function from the ground up.

What you will do

• Own the brand and set visual and verbal identity
• Work with product marketing to adapt the story for different audiences and countries
• Set global PR strategy and lead agencies
• Turn data into headlines using the annual State of the Call report
• Build analyst relations
• Build organic social as a function and grow executive voices
• Build thought leadership and speaking programs
• Set event strategy with the global events manager
• Coach and grow the team and build a creative function
• Measure share of voice, coverage quality, and analyst perception

Required qualifications

• 10+ years in brand, communications, or PR at B2B tech companies
• Experience leading teams and agencies across multiple countries
• Experience growing creative or comms teams from small to scaled
• Real media and analyst relationships
• Experience running comms across the US and Europe
• Experience handling issues and crisis comms
• Hands-on and experimental with AI
• Comfortable on stage and in the room with executives, operators, and press

Nice to have

• Media and analyst relationships ideally in tech, telecom, or security

Benefits

• Equity Compensation
• L&D budget

About the company

Hiya helps businesses create trusted calling experiences through products supporting branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.