Senior Software Engineer

The role

You will build and maintain services, APIs, and tools to expand the global carrier and partner network. You will take ownership of software from initial planning through to production.

What you will do

• Break down complex projects, plan solutions, and implement, test, deploy, and monitor applications.
• Maintain services, respond to alerts, improve monitoring, and contribute to operational and on-call responsibilities.
• Develop and maintain APIs that support new carrier products and broader distribution.
• Build and improve KPIs, dashboards, and internal tools.
• Create tools, AI agents, and automations.
• Improve reliability, performance, documentation, and maintainability.
• Work with internal teams and external partners on phone application distribution, system behavior, and ownership.

Required qualifications

• Experience developing software at a SaaS company or working on a SaaS product.
• Strong practical proficiency with AI tools.
• Familiarity with HTTP and networking fundamentals.
• Knowledge of Docker.
• Strong communication skills.
• A collaborative approach.
• A willingness to take responsibility for software throughout its lifecycle, including supporting it in production.

Nice to have

• Experience with Kubernetes
• Experience with Prometheus or similar monitoring and observability tools
• DevOps/SRE practices

About the company

Hiya helps businesses create trusted calling experiences. Their products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.