Country Manager, Japan

The role

The Country Manager, Japan will lead Hiya's commercial growth and carrier partnerships in Japan. This role involves owning market strategy, managing customer relationships, and driving new business development.

What you will do

• Develop and execute Hiya's commercial and go-to-market strategy for Japan
• Own Hiya's commercial performance and growth across the Japanese market
• Build and maintain senior executive relationships with Japanese telecom operators and strategic partners
• Identify, develop, and close new business opportunities
• Lead complex commercial negotiations and long-term partnership discussions
• Drive revenue growth across new and existing accounts
• Build Hiya's presence, credibility, and network within the Japanese telecom ecosystem
• Represent customer and market needs internally to help shape product and go-to-market strategy
• Coordinate cross-functional teams across Japan, APAC, Europe, and the US
• Track market dynamics, competitive activity, and regulatory and industry trends

Required qualifications

• 15+ years in business development, strategic partnerships, enterprise sales, operator sales, or commercial leadership
• Proven track record of closing complex, multi-stakeholder deals
• Strong network and credibility within the Japanese telecom or technology ecosystem
• Strong executive presence and the ability to build trusted relationships with senior stakeholders
• Commercially driven, with sharp strategic thinking and strong execution capability
• Comfortable operating independently in a fast-moving, ambiguous environment with significant autonomy
• Deep understanding of the Japanese business environment and how to navigate complex enterprise sales processes
• Must hold valid right-to-work status in Japan
• Fluent or native-level Japanese and strong professional English

Nice to have

• Experience with enterprise SaaS growth, customer success, customer onboarding
• Experience in telecom services, mobile networks, voice, fraud, identity, or security products
• Existing senior relationships within Japan's major telecom operators
• Experience working with SaaS, platform, data, or AI-driven products
• Experience launching, establishing, or scaling a technology business or product in Japan
• Exposure to international or multi-market commercial environments
• Technical fluency and the ability to engage in solution-design conversations
• Experience working within a global organisation where key stakeholders and decision-makers are based outside Japan

Benefits

• Competitive salary and annual bonus
• Remote working flexibility
• Annual professional development budget
• Home office support

About the company

Hiya helps businesses create trusted calling experiences through products supporting branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.