Strategic Customer Success Manager- Operators, AT&T

The role

You will own and grow a strategic Operator partner. You will drive adoption, lead complex programs, and deliver measurable value to unlock growth within the account.

What you will do

• Drive adoption and lead complex programs
• Deliver measurable value and unlock multi-million dollar growth
• Operate across executive engagement, technical delivery, and commercial expansion
• Support incident response and troubleshoot issues
• Uphold high service levels
• Manage stakeholders including executive-level engagement

Required qualifications

• 7+ years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses
• Experience managing large, complex enterprise customers (8-figure / multi-million ARR)
• Strong track record across the full post-sales lifecycle: adoption, delivery, renewals, and growth
• Proven ability to drive commercial outcomes
• Solid program management skills
• Confidence operating in technical environments (APIs, integrations, pilots/POCs)
• Highly proactive, data-driven, and comfortable operating in ambiguity
• Must live in Dallas area and be able to commute to Plano to work onsite with the client

Nice to have

• Prior experience working with this Operator
• Experience in telecommunications or highly regulated enterprise environments
• Background in voice technology, network security, or AI-driven products

Benefits

• Equity Compensation
• L&D budget

About the company

Hiya helps businesses create trusted calling experiences. Their products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.