Head of Forward Engineering

The role

You will lead and grow forward deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific. You will own the distribution platform, reliability, and cost to serve for live integrations while partnering with Sales and Product Engineering.

What you will do

• Lead and grow forward deployed engineering and solutions architecture across the Americas, Europe, and Asia Pacific
• Hire the people each market needs
• Own the distribution platform including hosted gateways, SDKs, and tooling
• Own the reliability and cost to serve of every live integration
• Set the on-call and incident model
• Work with Product Engineering on customer needs and the product roadmap
• Partner with Sales and Customer Success leadership through the deal lifecycle
• Bring customer and partner needs back to the roadmap as patterns
• Hire, coach, and develop managers and senior engineers
• Set the department strategy and operating plan including headcount and budget

Required qualifications

• 10+ years in customer-facing technical roles
• At least 4 years leading engineers and managers
• Built and led a forward deployed, solutions, or customer engineering organization at a B2B platform company
• Led both engineers who ship production code and engineers who sit with customers
• Owned a platform or integration layer that many customers depend on
• Worked directly with enterprise or partner sales
• Technical enough to review an architecture and read a postmortem critically
• Led through ambiguity at a startup or growth-stage company
• Led teams that use AI coding agents in their daily work
• Communicate clearly with executives, customers, and engineers

Nice to have

• Telecom experience
• Experience with SIP or other telephony protocols, mobile SDK distribution, or integrations with carriers, communications platforms, or dialers
• Experience running teams across US, European, or Asian time zones, including follow-the-sun support
• Experience with data residency or sovereign hosting requirements

Benefits

• Equity Compensation
• L&D budget

About the company

Hiya helps businesses create trusted calling experiences. Their products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities.