Senior Product Manager (Trust & Safety)

The role

The Senior Product Manager will own the Trust and Safety product surface including classifiers, appeals, and enforcement flows. This person will translate legal, policy, and financial-risk requirements into product specs and manage anti-fraud and content safety systems.

What you will do

• Own the T&S product surface end-to-end including classifiers, appeals, user-facing warnings, moderator tooling, and enforcement flows
• Own anti-fraud alongside content safety including multi-account farms, free-trial abuse, refund abuse, chargebacks, prompt-injection cost exploits, and reseller wrappers
• Translate legal, policy, and financial-risk requirements into concrete product specs
• Set thresholds and enforcement policy in partnership with Applied ML
• Run the incident loop for production breaks, provider escalations, misuse incidents, fraud spikes, and new abuse vectors
• Design metrics for dollars saved from fraud, false-positive cost, false-negative legal exposure, appeal reversal rate, and coverage
• Work with Legal, Applied ML, Backend, Growth, Payments, and external providers

Required qualifications

• Founding or early-operator experience
• Shipped T&S, moderation, fraud, risk, or compliance products at scale
• Comfort with legal, policy, and financial-risk ambiguity
• Strong technical judgment regarding classifier tradeoffs, fraud-detection tradeoffs, threshold selection, and evaluation

Nice to have

• Background at a generative AI, UGC platform, marketplace, or fintech risk team in the US, EU, or Asia
• Direct experience with C2PA, child safety classifiers, IP takedowns, DMCA, GDPR enforcement, chargeback flows, or 3DS
• Comfort with adversarial abuse patterns and how they evolve

Benefits

• Competitive base salary in USD
• Equity participation through the company's stock option program
• Relocation support to Almaty
• Company-provided equipment
• Meals
• Transportation
• Other office benefits

About the company

Higgsfield AI is a generative AI company building AI-powered video creation and creative tools. It has 30M+ users worldwide and powers 390 of Fortune 500 brands.