Customer Support Representative

The role

You will respond to user questions quickly and accurately. You will solve product-related issues and identify bugs or refund requests.

What you will do

• Responding to user questions quickly, clearly, and accurately
• Solving product-related issues and guiding users through steps
• Identifying bugs, unusual cases, or refund requests and escalating them via workflows
• Following internal policies and using automation tools
• Maintaining a professional, friendly, and helpful tone

Required qualifications

• Excellent written English (C1)
• 1+ year experience in customer support, moderation, or live chat
• Strong communication skills and ability to stay calm under pressure
• Fast learner
• Attention to detail and reliability in handling multiple conversations at once
• A-player mindset

Nice to have

• Experience in tech, SaaS, or AI-related products
• Familiarity with Zendesk, Intercom, or other support systems
• Basic understanding of refund flows, billing, or payment platforms (Stripe, Paddle, etc)
• Previous work in a startup or high-speed environment

Benefits

• Competitive salary in USD
• Access to Higgsfield products and the AI tools we use internally
• Breakfast, lunch and good coffee

About the company

Higgsfield AI is a generative AI company hitting $1B in annual revenue run rate. They build AI-powered video creation and next-generation creative tools.