Client Strategy Manager

The role

You will own the adoption strategy for a book of complex enterprise homebuilders. You will lead customers through implementation, launch, and long-term value realization by focusing on change management and executive alignment.

What you will do

• Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.
• Lead executive conversations around business goals, adoption milestones, risks, tradeoffs, and value.
• Guide clients toward new workflows and adoption behaviors required to realize value.
• Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales.
• Diagnose adoption risk early and align stakeholders to restore momentum.
• Translate patterns in client friction into structured product, implementation, and account intelligence.

Required qualifications

• 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership.
• Direct ownership of complex, high-value customers or transformation programs.
• Strong executive communication skills.
• Ability to independently influence senior customer stakeholders.
• Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries.
• Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers.
• Strong consultative and cross-functional leadership instincts.
• Comfort using data, customer health signals, and AI-enabled tools.
• Ability to synthesize project details into an accurate account narrative.
• Willingness to travel 25%.

Benefits

• Competitive salaries with significant equity.
• Comprehensive medical, dental, and vision coverage.
• Flexible PTO.
• Meaningful maternity/paternity leave to all U.S based employees that are full-time.
• Short and long-term disability plans.
• 401K.
• Stipend to create the ideal home office.
• Support ongoing L&D.

About the company

Higharc is a VC-backed startup that is changing how new homes are designed and built. The founding team has shipped products for Autodesk, Electronic Arts, Nike, and Apple.