Senior Product Operations Manager (Fintech)

The role

The Senior Product Operations Manager runs the operational side of financial products including banking, card, and payments partners. This person manages partner timelines, compliance obligations, and operational readiness for new product launches.

What you will do

• Own day-to-day relationships with bank, card, and payments partners
• Hold partners accountable to timelines and escalate internal delays
• Review new partner programs and agreements for compliance
• Work with compliance officer and specialists to turn policies into product and process
• Prepare new products for launch including risk processes, support operations, and runbooks
• Work across PMs and partners to manage dependencies
• Coordinate audit and certification work with external auditors and contractors
• Lead incident response with partners when money movement breaks
• Provide leadership with status updates on partner programs

Required qualifications

• 4+ years in product operations, partner or program management, or fintech operations at a fintech, BaaS provider, bank, or payments company
• Hands-on experience with sponsor banks, card networks, or payments vendors
• Working knowledge of KYB/KYC, BSA/AML, card network rules, SOC2, and PCI
• Familiar with the fintech stack including flow of funds, payment rails, card issuing and acceptance
• Relentless follow-through across many workstreams at once
• Strong written communication
• Comfortable with AI tools to speed up coordination and documentation

Nice to have

• experience standing up support or risk operations for a new financial product
• technical background
• experience working in fintech, AI or early-stage startups

Benefits

• Competitive salary and meaningful equity
• Comprehensive health & benefits package
• Generous PTO
• $1K/year stipend to purchase our customers' products
• $100/mo wellness stipend
• Yearly offsite
• Commute covered
• $20/day lunch stipend

About the company

Highbeam is building the future of business banking and cash management through a platform of AI agents, automated financial workflows, and integrated financial products.