Client Success Specialist

The role

The Client Success Specialist acts as the primary point of contact to support and maintain relationships with OSG clients. You will provide support for training, consulting, and online services, coordinate service bookings, and manage certificate renewals.

What you will do

• Respond to inbound client contact by phone, email and chat.
• Resolve client support and troubleshooting issues.
• Provide technical support to online learning clients.
• Answer client questions about OSG training, consulting and online services.
• Book services for clients on request.
• Identify additional client needs during conversation.
• Proactively contact clients to coordinate and schedule evaluations.
• Make proactive outbound calls to clients ahead of certificate and service expiry.
• Onboard clients to OSG services.
• Provide administrative support to the Sales team.

Required qualifications

• Post-secondary diploma or degree, or equivalent practical experience.
• Previous experience in a customer-facing role with a strong focus on communication and relationship-building.
• Strong written and verbal communication skills.
• Composure and empathy with frustrated clients, including the ability to de-escalate.
• Comfortable making proactive outbound calls to clients.
• A genuine interest in solving client problems.
• Sound judgment on when to resolve, when to escalate, and when to transfer.
• Accuracy and attention to detail when booking services and preparing quotes.
• Organized enough to juggle a high volume of inquiries and keep follow-up commitments.
• Comfort with software tools and a willingness to learn OSG systems.

Nice to have

• B2B customer-facing experience.
• Exposure to CRM software.
• Familiarity with workplace health and safety training or compliance.
• French language skills

Benefits

• Structured training

Before you apply

• AI tools are used to support the recruitment process.
• Every rejection decision is made by a human.

About the company

OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions. They partner with organizations across Canada to navigate regulatory environments and build safety cultures.