Patient Support Associate / Soutien à la Clientèle

The role

You will provide empathetic support to patients in French and English within a telehealth environment. You will act as a primary contact for French-speaking patients and use various customer service platforms to assist with product inquiries and improve the patient journey.

What you will do

• Serve as a frontline patient support function and trusted voice.
• Act as a primary point of contact for French-speaking patients.
• Support English-speaking patients as needed.
• Respond to patient requests by email and chat.
• Navigate customer service platforms and tools.
• Become a subject matter expert on Hims & Hers products and offerings.
• Contribute to team goals and KPIs.
• Work with CX leadership to improve the patient journey.

Required qualifications

• Minimum 1 year of experience in a customer-facing role
• Native fluency in French
• Professional proficiency in English
• Strong written and verbal communication skills
• Ability to convey information clearly and empathetically in both languages
• Self-motivated with ability to take initiative and work independently
• High degree of accuracy and attention to detail
• Strong time management skills
• Ability to prioritize tasks effectively in a fast-paced environment
• Willingness to work in a team environment

Nice to have

• Evening and weekend availability preferred

Benefits

• Competitive salary
• Attractive compensation for full-time positions
• Comprehensive benefits package
• Health insurance
• Dental insurance

About the company

Hims & Hers is a health and wellness platform that provides access to affordable, accessible, and personal care. It is a public company traded on the NYSE.