Pharmacy Support and Operations Associate

The role

You will provide pharmacy service to patients and partner organizations. You will assist with pharmacy investigations, insurance processing, and day-to-day operations like order packing and warehouse organization.

What you will do

• Serve as the key point of contact for pharmacy-related support inquiries from patients.
• Escalate clinical queries to appropriate teams.
• Apply conversation attributes to patient conversations to surface insights.
• Support pharmacy investigations by gathering order information and identifying patients.
• Support insurance processing administration and billing insurance providers.
• Assist with day-to-day pharmacy operations including order packing and warehouse organization.
• Partner with the pharmacy team to resolve delivery issues.
• Recommend improvements to workflows and support resources.
• Uphold pharmacy SOPs and patient privacy requirements.
• Report incidents, near misses, and quality concerns.

Required qualifications

• 18+ years of age
• High school diploma or equivalent
• Minimum 1 year of experience in a customer-facing role
• Self-motivated with ability to take initiative and work independently
• High degree of accuracy and attention to detail
• Strong time management skills
• Ability to prioritize tasks in a fast-paced environment
• Willingness to work in a team environment
• Proficiency in both English and French, verbal and written
• Must be able to wear respiratory protection including N95, full face respirator, SCBA, or PAPR
• Physical exertion required including walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve ho
• Must be able to lift up to 50lbs

Nice to have

• Relevant experience in a pharmacy or healthcare industry role
• Registration as a Pharmacy Technician with the Ontario College of Pharmacists

Benefits

• Competitive salary
• Comprehensive health benefits including medical, dental and vision

Before you apply

• Requires medical approval to wear respiratory protection
• Must be willing to confirm understanding of potential risks of handling hazardous drugs

About the company

Hims & Hers is a health and wellness platform that provides access to personalized care from diagnosis to delivery. It is a public company traded on the NYSE.