Director, Sales & Operations Planning

The role

The Director of Sales & Operations Planning owns the integrated planning function to translate business strategy into executable operational plans. This role sets the operations planning strategy and partners with senior leadership to manage capacity, labor modeling, and resource management across the network.

What you will do

• Set the vision and governance for the S&OP process and chair weekly meetings.
• Define the KPI framework and accountability structure for plan execution.
• Own medium- to long-range capacity planning for personnel, equipment, and material capabilities.
• Translate volume plans into required hours by role and process path.
• Partner with HR, Finance, and Operations leadership to align staffing strategy with demand.
• Develop long-range workforce strategy by anticipating volume trends and seasonal spikes.
• Direct scenario planning to simulate the impact of volume changes, labor availability, or supply disruptions.
• Serve as the primary point of accountability across compounding, dispense, fulfillment, planning, and finance.
• Set the roadmap for continuous improvement in planning processes and models.
• Build, lead, and develop a team of planners and analysts.

Required qualifications

• Bachelor's degree in Operations Management, Supply Chain, or related field
• 12+ years of experience in operations planning, resource management, or labor modeling in a manufacturing, warehouse, or industrial setting
• 8+ years of people leadership experience, including managing teams larger than 6
• Proven track record setting operations planning strategy at a multi-site or network level
• Expertise in workforce planning, labor forecasting, and operational planning
• Advanced skills using tools such as Excel, Power BI, Tableau, or labor planning software
• Excellent executive presence and communication skills
• Experience leading the implementation or selection of labor planning tools or workforce management systems at scale

Nice to have

• MBA or Master's

Benefits

• Competitive salary & equity compensation
• Unlimited PTO
• Company holidays
• Quarterly mental health days
• Comprehensive health benefits including medical, dental & vision
• Parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

About the company

Hims & Hers is a health and wellness platform that provides access to personalized, affordable healthcare. It is a public company traded on the NYSE.