Hims And Hers

Sr. Reliability Engineer

US - Remote. Posted a month ago

The role

You will build observability, tooling, and automation to make Hims & Hers systems more reliable. You will own reliability for Tier 1 customer journeys and engineer for peak load and failure.

What you will do

  • Own reliability for Tier 1 customer journeys by defining and instrumenting SLOs and monitors
  • Lead capacity and resilience work including load-test design and bottleneck investigation
  • Build incident response as software by connecting FireHydrant, Datadog, and Jira
  • Automate operational excellence with AI agents and tooling
  • Act as a deep-debugging expert for problems crossing service boundaries
  • Maintain tooling that informs Operational Excellence reviews
  • Document builds, onboard teammates, and coach engineers on SLOs and post-mortems

Required qualifications

  • 5+ years as a Software, SRE, Platform, or Infrastructure Engineer
  • Strong software engineering fundamentals
  • Hands-on depth in observability and SLO engineering
  • Production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL (RDS/Aurora)
  • Experience running or maturing incident management end to end
  • Daily, practical use of AI coding and analysis tools
  • Communication skills to explain risk, tradeoffs, and post-incident learnings

Nice to have

  • Experience building AI agents or LLM-backed automation for operations
  • Load-testing and performance-engineering experience at meaningful scale (k6 or similar)
  • Familiarity with service mesh (Istio)
  • Background in a regulated or healthcare environment
  • Experience designing vendor and partner escalation frameworks

Benefits

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO
  • Company holidays
  • Quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision
  • Parental leave
  • Employee Stock Purchase Program (ESPP)
  • 401k benefits with employer matching contribution
  • Offsite team retreats

About the company

Hims & Hers is a health and wellness platform that provides access to personalized care. It is a public company traded on the NYSE.