Sr. Staff SDET, Customer Engineering

The role

The Senior Staff SDET will own quality architecture and engineering strategy for critical systems. This role involves leading AI-driven testing strategies and building frameworks, platforms, and agent-driven workflows.

What you will do

• Own quality architecture and strategy for critical systems and initiatives.
• Design shared quality platforms, automation frameworks, and test infrastructure.
• Establish quality patterns and guardrails that scale across teams.
• Anticipate systemic quality and reliability risks.
• Define and drive strategy for AI-assisted testing including autonomous test generation and agent-based failure triage.
• Build guardrails for AI-driven testing to ensure trustworthiness.
• Orchestrate AI agents as part of the CI/CD decision pipeline.
• Own quality for AI-powered product features using eval suites and golden datasets.
• Establish how to test AI-generated application code.
• Lead operational maturity by defining quality metrics and dashboards.

Required qualifications

• 10+ years of hands-on experience in quality engineering or SDET roles.
• Experience architecting quality strategy and automation platforms across multiple teams.
• Proven track record designing and scaling test automation frameworks across the full stack (frontend web, mobile, and backend/API).
• Deep proficiency in one or more programming languages such as JavaScript, TypeScript, or Kotlin.
• Hands-on experience applying AI to testing.
• Demonstrated ability to define quality architecture and standards that scale across many teams.
• Strong grasp of modern development and delivery practices (agile/lean, DevOps, shift-left testing, TDD).
• Experience embedding quality gates into CI/CD systems.
• Experience mentoring and developing senior quality engineers and senior technical leaders.
• History of leading post-incident and root-cause analysis.
• Excellent judgment on trade-offs between short-term delivery and long-term system resilience.
• Strong executive communication skills.

Nice to have

• Familiarity with LLM observability and evaluation tooling (e.g., Braintrust, Arize, MLflow, LangSmith, or similar).
• Experience with cloud-based testing platforms and tools (e.g., AWS Device Farm, Sauce Labs, Browserstack).
• Familiarity with e-commerce or healthcare platforms and quality-at-scale practices in regulated environments.
• Experience with internationalization and localization testing.
• A track record of building quality engineering communities of practice.
• Published writing, talks, or open-source work on modern testing practice or AI in quality engineering.
• Experience building evaluation or testing infrastructure for LLM-based or ML-driven product features.

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO
• Company holidays
• Quarterly mental health days
• Comprehensive health benefits including medical, dental & vision
• Parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

About the company

Hims & Hers is a health and wellness platform that provides access to personalized, affordable, and accessible care. It is a public company traded on the NYSE.