Learning Lead, Pharmacy

The role

The Learning Lead, Pharmacy Technician delivers and coordinates training operations across Dispense & Fulfillment and pharmacy operations at an assigned site. This role manages the full training lifecycle including scheduling, facilitation, documentation, and compliance.

What you will do

• Facilitate training for new hires, cross-training, and ongoing development
• Conduct remediation and retraining sessions
• Develop and maintain the training schedule
• Maintain accurate training records and ensure documentation aligns with Good Documentation Practices (GDP)
• Support audit readiness by maintaining up-to-date training records
• Utilize LMS platforms to assign, track, and report on training
• Collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps
• Audit tenured associates to ensure competencies are being met
• Maintain floor presence to retain process knowledge and support operational teams
• Create and update training materials

Required qualifications

• High school diploma, GED, or equivalent
• Active registration as a Pharmacy Technician in the state of employment
• Strong facilitation and presentation skills
• Experience with LMS platforms
• Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP)
• Strong organizational skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools
• Flexibility to work various schedules and shifts as needed for a 7-day operation
• Strong knowledge of USP, FDA, and state board of pharmacy requirements and cGMP regulations

Nice to have

• Bachelor's degree in Learning & Development, Education, Business, or related field

Benefits

• Comprehensive health benefits including medical, dental & vision
• Parental leave
• 401k benefits with employer matching contribution

About the company

Hims & Hers is a health and wellness platform that provides access to affordable, accessible, and personal healthcare. It is a public company traded on the NYSE.