Supply Chain Program Manager: Inbound

The role

You will own the end-to-end inbound process for international products. You will partner with vendors, customs brokers, and hardware teams to manage customs, duty workflows, and invoice validation.

What you will do

• Own the end-to-end inbound process for international products
• Partner with vendors, customs brokers, and logistics partners
• Manage customs and duty workflows and commercial documentation
• Validate invoices against pricing and shipment information
• Identify process gaps and risks affecting product timing and cost
• Establish regular reporting on inbound status and exceptions
• Coordinate with vendors to resolve documentation and clearance issues
• Track vendor performance and drive corrective actions
• Develop and maintain process documentation and controls
• Travel locally to vendors to resolve issues at the source

Required qualifications

• 5+ years of experience in supply chain, operations, or program management
• Experience managing international inbound products and vendors
• Working knowledge of customs and duties processes
• Experience using HS codes and supporting commercial documentation
• Experience managing cross-functional operational processes from vendor coordination through inbound receipt and invoice validation

Nice to have

• Experience supporting medical devices or other regulated products
• Familiarity with ISO 13485 or similar quality-management systems
• Experience negotiating vendor contracts or pricing, or implementing cost-reduction initiatives
• Experience with ERP or warehouse management systems, such as NetSuite or similar tools
• Proficiency with Excel or similar tools for operational tracking, analysis, and reporting
• Familiarity with Linear or comparable project-management tools
• Mandarin fluency and experience communicating with vendors or teams in Asia

Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care
• Tools for family and fertility planning
• Travel reimbursements if healthcare is not available where you live
• Traditional or Roth 401k retirement plan options with a 2% company match
• Modern life stipends for learning and development
• Discounted company stock through ESPP

About the company

Hinge Health uses technology to scale and automate the delivery of healthcare for musculoskeletal (MSK) conditions. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.