Senior Solutions Engineer / IT

The role

You will own and improve systems behind the corporate technology environment including endpoint management, networking, identity, cloud platforms, and internal AI-enabled workflows. You will build a reliable, secure, and scalable technology foundation for Hinge Health.

What you will do

• Build context on Hinge Health’s corporate IT environment
• Establish working relationships across IT, Security Operations, IT Risk, SRE, Engineering, and AI Enablement
• Take ownership of complex technical escalations
• Improve reliability and consistency of endpoint provisioning and configuration management through automation
• Maintain and optimize Jamf and related endpoint tooling
• Administer and improve corporate networking including enterprise wireless and zero-trust network access
• Implement secure integrations and operational guardrails for internal AI tools
• Lead improvements to corporate IT infrastructure including technology refreshes and office buildouts
• Evaluate and operationalize emerging AI capabilities
• Raise team effectiveness through documentation, mentoring, and operational practices

Required qualifications

• 5+ years of experience in IT administration, systems engineering, or a comparable infrastructure role supporting a multi-OS environment
• Strong experience in macOS
• Demonstrated experience owning endpoint management and corporate infrastructure, including Jamf or a comparable MDM platform, enterprise networking, and identity or SaaS administration
• Demonstrated experience automating IT operations through scripting such as Bash or Python, MDM workflows, infrastructure-as-code, or comparable engineering practices

Nice to have

• Experience with Okta, Google Workspace, SSO, SCIM, and identity-aware access patterns
• Experience supporting or integrating internal AI-enabled tools, including practical familiarity with LLMs, retrieval-augmented generation (RAG), Model Context Protocol (MCP), or similar connector patt
• Experience designing controls for AI-enabled systems, including data handling, permissions, logging, monitoring, safe use of internal knowledge sources, and incident response
• Experience supporting cloud-based SaaS environments or corporate IT systems that intersect with cloud infrastructure
• AWS experience is a plus
• Familiarity with security operations tooling such as SIEM, EDR, CrowdStrike, or Netskope
• Knowledge of healthcare-relevant compliance frameworks such as HIPAA, HITRUST, or SOC 2
• Experience supporting globally distributed teams and/or administering Windows and Linux environments, including Ubuntu

Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn’t available where you live
• Traditional or Roth 401k retirement plan options with a 2% company match
• Modern life stipends for learning and development
• Discounted company stock through ESPP

About the company

Hinge Health uses technology to scale and automate the delivery of healthcare for musculoskeletal (MSK) conditions. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.