Project Manager, Growth Operations

The role

This Project Manager will coordinate complex cross-functional workflows between business and technical teams. You will design operating models, improve intake and launch processes, and manage budget operations for marketing and operational programs.

What you will do

• Audit complex marketing and operational workflows
• Build current-state process maps
• Establish visibility into timelines, owners, risks, and dependencies
• Lead cross-functional coordination across Acquisition, Data Science, Commercial Operations, Engineering, and QA
• Build and formalize intake models, ownership frameworks, and escalation paths
• Create troubleshooting and triage workflows
• Build practical infrastructure including documentation, dashboards, and automation-ready processes
• Translate business needs and technical dependencies into project plans
• Manage budget operations including tracking spend and approving expenses
• Partner with stakeholders to standardize, automate, or simplify processes

Required qualifications

• Bachelor’s degree in Business, Project Management, Communications, or a related field, or equivalent practical experience
• 4+ years of project management, business operations, marketing operations, or similar cross-functional experience leading small to mid-sized projects
• Experience leading cross-functional initiatives that require process mapping, stakeholder coordination, risk management, and operational execution
• Experience building or improving workflows that span multiple teams, systems, and handoffs
• Experience using project management and workflow tools to manage timelines, dependencies, ownership, and status visibility
• Ability to identify operational gaps, drive follow-through, and keep work moving across teams

Nice to have

• Experience in growth marketing operations, lifecycle or enrollment marketing, implementation, commercial operations, or a similarly cross-functional operating environment
• Experience designing or improving intake systems, RACI or ownership models, SLAs, launch-readiness processes, dashboards, alerts, and workflow documentation
• Experience coordinating issue triage or operational troubleshooting across multiple stakeholder groups and systems
• Experience working alongside technical, data, or engineering teams
• Familiarity with automation, AI-assisted operations, and workflow tooling
• Experience supporting change management, process adoption, and operational scaling
• PMP, Six Sigma, or similar project management certification

Benefits

• Medical, dental, and vision coverage
• Gender-affirming care help
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn't available where you live
• Traditional or Roth 401k retirement plan options with a 2% company match
• Learning and development stipends
• Discounted company stock through ESPP

About the company

Hinge Health uses technology to scale and automate the delivery of healthcare for musculoskeletal (MSK) conditions. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.