Client Success Manager

Remote US. Posted 2 months ago

The role

You will own day-to-day relationships with employer clients to ensure they maximize benefits from Hinge Health programs. You will drive adoption, report on program value, manage escalations, expand product offerings, and secure renewals.

What you will do

Own day-to-day relationships with employer clients
Train, coach, and develop CS Associates and Managers
Drive adoption with clients
Report on program value
Manage escalations
Expand product offerings
Secure renewals
Secure best-practice enrollment communications campaigns
Ensure 100% client retention
Turn clients into advocates for sales references and Marketing/PR requests

Required qualifications

At least 2 years of experience as a Client Success Manager within digital health
Experience building relationships
Experience managing the demands of a full book of business comprised of employers and/or health plans
Ability to effectively communicate with internal and external stakeholders
Able to build relationships at all levels as a trusted & respected thought-partner
Able to craft a compelling story using data-driven insights to make recommendations
Subject matter expert on our product
Able to effectively navigate the complexities of a book of business
Able to make sense of complex, high quantity, and sometimes contradictory information
Able to communicate with internal and external stakeholders with clarity and rigor

Nice to have

Bachelor's Degree
Experience at a high-growth company
Understanding of employee benefits, digital health, and the startup work environment
Data integration proficiency
Advanced Excel knowledge and skills

Benefits

Comprehensive medical, dental, and vision coverage
Help with gender-affirming care
Tools for family and fertility planning
Travel reimbursements if healthcare isn't available where you live
Traditional or Roth 401k retirement plan options with a 2% company match
Modern life stipends for learning and development
Discounted company stock through ESPP

About the company

Hinge Health uses technology to scale and automate the delivery of healthcare for musculoskeletal (MSK) conditions. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.