Client Success Manager- Mid Market

The role

You will own day-to-day relationships with employer clients to ensure they maximize benefits from Hinge Health programs. You will drive adoption, report on program value, manage escalations, expand product offerings, and secure renewals.

What you will do

• Secure best-practice enrollment communications campaigns to achieve annual enrollment goals.
• Ensure 100% client retention with high client satisfaction.
• Turn clients into advocates for sales references and Marketing/PR requests.
• Ensure clients offer the full suite of products to maximize member impact.
• Manage day-to-day relationships with employer clients.
• Drive adoption, report on program value, manage escalations, and secure renewals.
• Partner with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.

Required qualifications

• 2+ years of experience effectively managing a large book of business in various stages of account lifecycle.
• Ability to use tools and resources to monitor deadlines and deliverables.
• Ability to craft a compelling story using data-driven insights to make recommendations.
• Subject matter expert on the product, knowing specifics, functionalities, and use cases.
• Ability to confidently answer questions and present solutions to clients.
• Ability to navigate the complexities of a book of business with clients in multiple stages of their lifecycle.
• Ability to gain insight into client culture, priorities, and goals.
• Ability to effectively convey client needs internally.

Nice to have

• Startup experience
• Experience at a high-growth company
• Understanding of employee benefits, digital health, and the startup work environment
• Data integration proficiency
• Advanced Excel knowledge and skills

Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn't available where you live
• Traditional or Roth 401k retirement plan options with a 2% company match
• Modern life stipends for learning and development

About the company

Hinge Health leverages software, including AI, to automate care for joint and muscle health. The company is headquartered in San Francisco, California.