Director, Product Management

The role

You will lead a team of Product Managers to define the vision for the Member Journey. You will drive enrollment, retention, and outcomes by managing the end-to-end member experience through digital healthcare products.

What you will do

• Define and communicate a multi-year product vision and strategy for the Member Journey.
• Manage, mentor, and develop a high-performing team of Product Managers.
• Transform the member lifecycle from triage through long-term retention.
• Build a member experience that extends to new conditions and care models.
• Define and execute how AI and personalization make the member experience adaptive.
• Partner with Clinical, Design, and Data Science to translate member needs into a roadmap.
• Work with Engineering and Design to ensure high-quality, scalable execution.

Required qualifications

• Bachelor's degree in a relevant field.
• 10+ years in Product Management building consumer-facing products or B2B2C platforms.
• 4+ years managing a team of Product Managers/Senior Product Managers.
• Experience managing foundational platforms at scale.
• Comfortable working with distributed teams and US-based stakeholders (Pacific Time).
• Technical fluency in data models, experimentation infrastructure, and system design.
• Exceptional written and verbal communication skills for async, globally distributed teams.
• Strong project management and a bias for urgency.

Nice to have

• Experience in Digital Health or consumer health products.
• Experience managing platform teams and driving significant architectural designs.
• Familiarity with AI/ML applications in personalization, recommendations, or behavior change.
• Strong background in experimentation and A/B testing at scale.
• Experience with consumer lifecycle management, activation funnels, or engagement mechanics.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Help with gender-affirming care.
• Tools for family and fertility planning.
• Travel reimbursements if healthcare isn't available where you live.
• Traditional or Roth 401k retirement plan options with a 2% company match.
• Modern life stipends for learning and development.
• Discounted company stock through ESPP.

About the company

Hinge Health uses technology to scale and automate the delivery of healthcare for musculoskeletal (MSK) conditions and other areas. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.