Technical Program Builder

The role

You will architect the R&D operational engine by designing and implementing systems, tooling, and AI agents. You will automate processes to reduce operational drag and enable engineering teams to move faster.

What you will do

• Assess R&D operational processes and identify opportunities for AI-driven automation
• Create a clean system of processes across R&D
• Establish trust with R&D leadership and pod leads
• Deploy initial automated agents or scripts to streamline repetitive workflows
• Architect and deploy the R&D knowledge base and Internal Developer Portal
• Design and roll out standardized operational processes across R&D
• Lead quarterly OKR cycles and establish a single source of truth for the R&D roadmap
• Build low-code integrations to automate metrics collection
• Own the end-to-end R&D planning cycle
• Implement AI/ML opportunities that become operational standards

Required qualifications

• 3+ years of experience in technical program management, product operations, or a related engineering role
• Demonstrated experience building custom AI agents or utilizing LLM APIs to drive productivity and automation
• Proven track record of managing comprehensive planning cycles and OKR processes for technical teams
• Experience with modern project management ecosystems (e.g., Jira, Linear)
• Experience with documentation platforms (e.g., Notion, Confluence)
• Exceptional verbal and written communication skills
• Bachelor's degree in a technical field or equivalent practical experience

Nice to have

• Strong understanding of Developer Experience (DX) metrics and how to influence them
• Background in software engineering or data analysis
• Certification in Agile or Project Management (PMP, CSM)
• Experience working in a high-growth technology environment
• Experience working in Health Tech and familiarity with healthcare regulations

Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn't available where you live
• Traditional or Roth 401k retirement plan options with a 2% company match
• Modern life stipends for learning and development
• Discounted company stock through ESPP

About the company

Hinge Health uses technology to scale and automate the delivery of healthcare for musculoskeletal conditions. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.