Client Executive

The role

You will manage a portfolio of complex Enterprise and Jumbo clients to drive strategic account retention. You will build executive relationships and work across cross-functional teams to deliver outcomes.

What you will do

• Drive exceptional client retention through proactive relationship management and strategic account planning.
• Build and maintain meaningful relationships across different organizational levels.
• Identify decision-makers and establish trust with C-suite executives.
• Research solutions and present recommendations with data-driven rationale.
• Facilitate cross-functional problem-solving.
• Achieve 100%+ net revenue retention through strategic renewals and expansion opportunities.
• Manage contract negotiations, performance guarantee discussions, and pricing conversations.

Required qualifications

• 10+ years in enterprise account management with demonstrated success managing strategic client relationships.
• Proven track record of managing strategic enterprise accounts simultaneously while maintaining exceptional retention rates (95%+) in high-growth or competitive environments.
• Complex stakeholder management expertise across multiple organizational levels, including C-suite executives, procurement teams, and operational stakeholders.
• Strategic relationship building with ability to establish trust quickly, maintain engagement during extended renewal cycles (12+ months), and recover from at-risk accounts.
• Must provide specific examples of turning around challenging client situations.
• Experience achieving 100%+ net revenue retention, including managing contract negotiations, performance guarantee discussions, and pricing conversations with procurement and C-suite stakeholders.

Nice to have

• Healthcare, benefits, or SaaS experience
• Experience navigating organizational changes (mergers, leadership transitions, budget cuts)
• Experience working with intermediaries (consultants, brokers, health plans)
• Demonstrated ability to conduct competitive analyses and translate complex data into executive-level presentations
• Startup experience

Benefits

• Comprehensive medical, dental, and vision coverage
• Help with gender-affirming care
• Tools for family and fertility planning
• Travel reimbursements if healthcare isn't available where you live
• Traditional or Roth 401k retirement plan options with a 2% company match
• Modern life stipends for learning and development
• Discounted company stock through ESPP

About the company

Hinge Health uses technology to scale and automate the delivery of healthcare for musculoskeletal conditions. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.