Customer Support Specialist – AI Assisted

The role

This person will deliver customer support using AI-assisted tools. They will support customers through digital channels to improve response time and accuracy.

What you will do

• Provide customer support via email, chat, and ticketing systems
• Use AI-assisted tools to draft, summarize, and optimize responses
• Resolve order, product, and account-related inquiries
• Escalate complex issues and collaborate with internal teams
• Maintain accurate support records and ticket documentation
• Follow support workflows, SLAs, and quality standards
• Contribute to improving AI prompts, macros, and support processes

Required qualifications

• Hands-on experience in customer support or customer service roles
• Experience using AI tools to assist with customer communication or workflow efficiency
• Prior remote work experience is mandatory
• Fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana or similar
• Experience working with US or UK-based companies
• Strong written communication skills
• Attention to detail
• Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)

Nice to have

• Experience supporting e-commerce or digital-first businesses
• Familiarity with ticketing systems and support KPIs
• Experience contributing to knowledge bases or help centers

About the company

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