Leasing and Tenant Services Specialist

The role

This role supports leasing operations and tenant experience across a US residential portfolio. You will handle leasing inquiries, lease renewals, maintenance coordination, and rent follow-up.

What you will do

• Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process
• Prepare and manage lease agreements, renewals, and related documentation
• Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances
• Coordinate and track maintenance and repair requests through vendor management
• Build and maintain strong tenant relationships
• Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking
• Maintain up-to-date tenant records, lease files, and property data within property management systems
• Provide regular updates to property owners on occupancy, maintenance status, and tenant matters

Required qualifications

• 1+ years of leasing or property management experience within the US residential real estate market
• Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination
• Working knowledge of US leasing practices, rental agreements, and tenant management processes
• Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar
• Must have prior remote work experience
• Fluent with remote collaboration tools and platforms such as Slack, Zoom, Google Workspace, Asana, or similar
• Ideally worked with US-based companies

Nice to have

• Experience in leasing for multi-family or single-family residential portfolios in the US
• Knowledge of US fair housing laws and tenant rights regulations
• Familiarity with online listing platforms such as Zillow, Apartments.com, or similar
• Spanish language proficiency

Before you apply

• Candidates without US property management background will not be considered
• Applications without prior remote work experience will not be considered
• Complete the application form in full
• You will be required to record a video
• If you do not record a video, you will not be considered for any open roles

About the company

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