Hirehangar

Technical Customer Success Manager (SaaS)

South Africa, Remote. Posted 3 months ago

The role

The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.

What you will do

  • Manage the full customer lifecycle from onboarding through renewal
  • Act as a trusted advisor, combining business context with technical understanding
  • Translate client needs into documented processes, workflows, and service actions
  • Support data-driven conversations using platform metrics, reports, and integrations
  • Proactively resolve issues and manage expectations with clarity and professionalism
  • Partner with internal teams to align technical execution with client goals
  • Capture feedback, success stories, and opportunities for continuous improvement

Required qualifications

  • 2–4 years of experience in customer success, technical account management, or SaaS support
  • Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
  • Experience working within a tech or SaaS company environment
  • Prior remote work experience
  • Strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar)
  • Experience supporting U.S. or UK-based clients
  • Strong communication skills and confidence in client-facing interactions
  • Detail-oriented with a structured, systems-focused mindset

Nice to have

  • Background in marketing agencies, martech, or content platforms
  • Experience with automation tools, CRM customization, or reporting
  • Familiarity with podcasting, content production, or B2B services

Before you apply

  • Complete the application form in full
  • You will be required to record a video
  • If you do not record a video, you will not be considered for any open roles

About the company

Hire Hangar connects top talent with vetted employers, competitive pay, and real growth opportunities.

Technical Customer Success Manager (SaaS) at Hirehangar | JobZoey